5

Jason and John are Awesome. Took my car there for some electrical work. They fixed it right away; the price was great. These people are so honest. Jason calls me the next day to tell me he forgot to let me know when he picked up the car that he accidentally broke a plastic piece in my trunk. However, he assured me he ordered the piece from Mercedes and I could bring the car in the next day and he would install it. I would never had known that he had done this had he not been honest and let me know. I will definitely be going back to this company. Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!

5

5

5

John and Jason are absolutely wonderful and very honest. I just came in for an oil change (at a great price may I add) but they diagnosed the problem with my air conditioning as well for free and laid down the parts and labor honestly and fairly. I am quite skeptical of auto body shops but not these guys. I will definitely be back again.

5

I have lived in Pleasanton since 1978 and this is one of the few auto repair shops in the area that I will go to! I am confident they will not overcharge nor recommend repairs unless they are needed. John and Jason are both down to earth guys who not only care about their customers but charge a fair price for their quality work! I would recommend them to anyone looking for a friendly and reliable auto repair service!

5

Well, this was interesting, I've spent the last hour and a half on the phone with auto mechanics to try to get my husband's 2001 Beetle in the shop. Old Town was the first one to answer the phone and TALK to me. Jason explained that he does service Beetles and explained pricing. After all the bad experiences this morning, I really liked his helpful attitude. We'll see how it goes this afternoon! On Tuesday afternoon, they took the care quickly and explained what they'd do. Called me that afternoon to give me an update and explained that they'd do. Then they ASKED if they could keep the care overnight! The car was done when they said and for a plotless than I'd originally feared. I'll definitely go back in future. They were polite and unbelievably patient. Great job!

5

I just brought my car here the other day when my check engine light came on and my car started driving roughly. They got my car right in, and had the car fixed by the next day. Their prices were very reasonable and their service was outstanding. I would highly recommend them to anyone looking for an honest and reliable place to bring their car. I will most definitely be using them for all future work on my vehicle.

4

These guys are trust worthy...pay attention to details and my new source for maintaining our cars. John and Jason are "old school" at Old Town and are worthy of your patronage.

5

I have been bringing my truck here since they opened and wouldn't trust anyone else. Jason and John are honest (a rare quality these days)! My truck was over heating so I brought it in to them. They replaced my water pump and now it runs like a champ. I have also brought my truck in recently to have my brakes done. It is very important that my vehicle runs and is safe because I have my children in it and these guys really appreciate that. Thanks for everything!!!

5

I highly recommend these guys! I Brought my car in with my engine light on and fear of what I would hear was wrong. They quickly diagnosed the problem as an Oxygen sensor. The sensor that was needed was on the back of the engine and since the car is 13 years old it was seized in the manifold. I am positive any other mechanic would have dropped the manifold and sent it to a machine shop. Not these guys! I could not believe how hard these guys worked to save me on this. Nice, professional, fair. I understand now what you meant by old town customer care. I will be back

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